Refund policy

Returns & Refunds

We want you to love your Snappers. If something isn't right, here's how we'll sort it.

Changed your mind? 14 days to return

You can cancel your order and return your slippers within 14 days of receiving them, for any reason. Just email us at snappysteps1@gmail.com with your order number before sending anything back, and we'll reply with the return address and instructions.

• Items must be unworn, clean and in their original packaging.
• For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service, as we can't refund items that don't reach us.
• Once we receive your return, we'll refund the price you paid, including any original delivery charge, within 14 days, to your original payment method.

Faulty, damaged or wrong item?

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, and you won't pay anything to return it. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Lost parcels

If your tracking hasn't updated for 10 working days, or your order hasn't arrived within 20 working days of dispatch, contact us and we'll resend it or refund you in full.

Wrong size?

Email us and we'll help you swap it.

Contact

Email: snappysteps1@gmail.com. We reply within 1-2 working days.