Terms of service

Terms of Service

These terms apply when you use this website and buy from Snappy Steps ("we", "us"). By placing an order, you agree to them. They don't affect your statutory rights as a consumer.

Orders

When you place an order, you'll get an email confirming we've received it. A contract is formed when we dispatch your order. We may refuse or cancel an order, for example if an item is out of stock or there's a pricing error; if so, we'll refund you in full.

Prices and payment

Prices are in pounds sterling (GBP) and include VAT. Delivery to the UK is free. Payment is taken when you place your order.

Products

We try to show our products as accurately as possible. Colours, sizes and details may vary slightly from photos and screens. Please check our size guide before ordering. Our slippers are for indoor use.

Delivery

Delivery times are estimates. See our Shipping Policy for details.

Returns and cancellations

You can cancel and return your order within 14 days of receiving it. See our Refund Policy for how it works. Faulty items are covered by your rights under the Consumer Rights Act 2015.

Our liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms. We're not responsible for losses that aren't foreseeable. Nothing in these terms limits our liability where it would be unlawful to do so.

Use of this website

Content on this site, including photos, text and our brand, belongs to Snappy Steps and may not be copied without permission.

Governing law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the part of the UK where you live.

Contact

Email: snappysteps1@gmail.com